PRINT MATCH GUARANTEE

Your final mat will match the approved mockup—or we’ll make it right.

What “Print-Match” means

  • We match the approved mockup for layout, proportions, and colors as closely as the material allows.
  • Colors are always subject to different screens used, so expect minor differences in the final result. 

What’s covered

  • Layout & spacing (logo placement, orientation, borders)
  • Proportions & scaling of logo elements
  • Color intent relative to the approved proof (allowing for normal variation between backlit screens and textile under daylight)

What’s not covered

  • Differences caused by low-resolution or poor-quality source artwork
  • Perceived color differences due to screen brightness vs textile viewing
  • Wear, dirt, or fading from use/cleaning over time (see Warranty)

Our pledge if it’s not a match

  • We’ll remake the mat at no cost, or refund you—your choice—once we verify the issue.

How to request a review

  • Email order number and photos to info@rugster.shop within 30 days of delivery.
  • Include a clear photo in daylight and a close-up of the area of concern.
  • We compare with your approved mockup and respond within 3 business days.

Tips for best color accuracy

  • Share Pantone/HEX codes
  • Upload vector files (SVG/EPS/AI)
  • Avoid very small text or ultra-fine lines on textured surfaces

Related policies

Ready to elevate your entryway with our custom mats?

customize yours

get free mockup